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Custom Orders


ALLERGY WARNING: We offer products that may contain or come into contact with nuts, dairy products, and other allergens!



You’re here because you want the coolest custom doughnuts you can imagine! Please look over the guidelines below before completing the custom order form, and we’ll have your doughnuts ready to go upon arrival!

1. Completion of our custom orders form does not guarantee order placement. Your request will be reviewed upon being received and you can expect a response from us within 24-48 hours. Only until Pinkbox acknowledges the order, receives payment in full and sends back confirmation will your order be processed.

2. Dates can get booked up quickly and we cannot guarantee that every order submitted can be fulfilled. To better serve you, we recommend at least a week in advance to make sure we get your order processed and ready to go!

3. Our minimum doughnut order is one dozen, if the order consists of characters designs, or imprinted logos and faces.

4. Depending on the level of customization and quantity of your custom order request, the production and pick-up times may vary. We will relay this via email or phone with the contact information you provide on the form below.

5. We have a 24-hour cancellation policy for ANY custom orders, so plan accordingly! If you cancel your order less than 24-hours in advance from when you receive confirmation from Pinkbox, you will still be charged in full. Sorry, no refunds for no shows or same day cancellations.

6. We don’t sugar coat anything, except the dough…Pinkbox only accepts online orders. We do not answer our phones because we’re tending to our customers in-store, ensuring the in-store experience is unforgettable! Please fill out the form below so we can guarantee your Pinkbox custom order is first class! If you have questions, please email and we will get back to you.

7. When ordering custom doughnuts, feel free to add from our standard doughnut menu items! For example, you can order any OG Classics, Good Fellas, Fancy Pancy’s, Show Off’s, DoughCros, and Vegans (remember, vegans are only available at our Tropicana location) with any custom doughnuts. Do not fill out a Pre-Order Standard Form AND a Custom Order Doughnut Form. Please only use the Custom Order Doughnut form below.

8. We are capable to make your doughnut dreams come true! Our custom orders can include Doughnut Walls, Doughnut Towers, Characters, Themes, Letters, Numbers, Logo and Face Imprinted Doughnuts and MORE. Please also feel free to attach inspiration pictures below!

* All doughnuts should be ordered on the day they will be enjoyed. As we’d love you to enjoy your doughnut at its peak freshness, it’s not recommended to keep overnight. All doughnuts with mixed or specialty toppings should be eaten within a few hours from pick-up to ensure freshness of toppings (this especially applies to all cereal toppings and fruit). Unfortunately, in order to keep our doughnuts as fresh as possible for our customers, we do not ship our doughnuts.